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Frequently Asked Questions

Question

Does it cost more if I book through you rather than directly with a dental office in Mexico?

Absolutely not!  You pay the same great prices whether we handle it all for you or you do it on your own.  And look at all we do for you:

  • Take all of the time needed to explain all of the ins and outs of getting your dental treatment in Mexico, including the documentation necessary and all logistics
  • Review your dental treatment needs and select one of our approved and carefully vetted clinics specifically for your individual needs
  • Make your hotel reservation at our lodging partner for you, and pass a great Beyond Borders Dental discount on to you
  • Provide all travel information, maps and directions, etc. so you can find your way to your clinic OR you can take our concierge service for complete transportation right to your dentist’s door, at a very reasonable charge
  • Follow up with you for any further treatment, questions, or needs regarding your dental care

You don’t pay more, and you get more hand-holding than you would probably ever get in a US dentist’s office.  Just check out our testimonials!


Question

Can somebody travel with me to Mexico?

Question

Where is Palomas, Mexico?

Palomas, or Puerto Palomas, Chihuahua Mexico, is a quiet town of less than 5000 residents just south of Columbus, New Mexico. Most famous as the site of clashes between US forces and Pancho Villa in 1916, today it is best known as a border town offering quality affordable dental care in Mexico, same day prescription eyeglasses at excellent discounts, and prescription drugs at savings of up to 80%.  The town is about a 45-minute drive south from Deming, New Mexico in South Central New Mexico.  Palomas is about a 4-hour drive from Albuquerque NM (270 miles) and about a 5-hour drive from Santa Fe NM (330 miles). See the map and more information about Palomas, Mexico.


Question

Can somebody travel with me to Mexico?

Understandably, some people prefer to travel with a companion. If you want a family member or friend to accompany you while you get dental treatment in Mexico, we discount their rate.  The concierge charge is $335 from Santa Fe and $295 from Albuquerque, one night in our partner hotel in Deming, New Mexico is included.  Subsequent trips are reduced.  We recommend to book early if you plan to bring a companion.

If you need a companion for health or medical reasons, please inform us in advance. Our clients need to be self-sufficient and able to walk a block or two to our dental clinics, unless special arrangements are made. With advance notice, we can accommodate most needs, including a wheelchair or ride to your clinic, but it takes special preparations.


Question

What if I’m coming from outside of New Mexico?

Beyond Borders Dental services people needing affordable dental care from all over the US and Canada.  Our staff is ready to help you with your travel plans if you are coming to New Mexico from out of state.  If you are using our dental tourism concierge service, which transports you directly to your dental office in Mexico, you will fly into Albuquerque, New Mexico or El Paso, Texas.  We will have you scheduled for pickup based on your flight schedule and have you transferred to our lodging partner near the airport.

If you are arriving the day before, the hotel staff can help you with some interesting things to see in the Albuquerque or El Paso area, or you may want to schedule some time to visit the tourist destination of Santa Fe, a charming and interesting international city, and the home base of Beyond Borders Dental.  Santa Fe is about an hour’s drive from the hotel.

You will get the lodging partner discount on your room for all nights related to your dental care, and are welcome to stay in the lobby prior to meeting our van.  Special day rates can also be arranged.  Talk to our coordinator about your plans when your dental treatment in Mexico is scheduled.

If you choose the self-service dental tourism option rather than our dental concierge service, you may consider flying into El Paso, Texas.  It’s about an hour closer if you plan to rent a car.  To learn more about the side-by-side comparison of both of our dental tourism programs, visit our “How It Works” page.


Question

What happens if there is a problem with my Mexico dental work?  Is there a guarantee?

The Mexico dental offices in our program guarantee their dental treatment.  If you are unhappy, or need any adjustment (which is not uncommon for dental work in the US as well), they will modify or redo the work as necessary at no additional cost.  Further, if you are unhappy and need an adjustment, Beyond Borders Dental will transport you back to your dentist at no charge any time during the three months after your dental services are complete.

Even though you may be saving thousands, or even tens of thousands of dollars, with your dentist in Mexico, keep in mind that you may incur additional costs and time if there needs to be an adjustment.  For instance, you could have additional hotel and meal costs.  But considering the savings our clients enjoy, most people find that the modest costs of travel are inconsequential compared to the substantial savings on their dental care in Mexico.


Question

What about Crime in Mexico?

You may find that US government websites mention travel advisories for Mexico.  Without a doubt, precautions should be taken when visiting certain cities in Mexico.  Other dental tourism and medical tourism destinations such as Tijuana are often cited as being dangerous places to be.  This is a main reason that Beyond Borders Dental focuses on Palomas and Juárez.  Palomas is a simple community of less than 5000 people, the border-town is easy to access without major delays at the border, and is safe to visit during normal daylight hours.  No major incident of crime has been reported in the last five years.  The town is very dependent on US visitors for dental care, prescriptions, and prescription eyeglasses.  So every effort is made by merchants and the local town officials to make the town welcoming to its US guests.  Still, it’s important to understand that you are indeed in a foreign country, and it’s good to follow the directions of your Beyond Borders Dental guide while you are in Mexico.

We do have one specialized dental office in Juárez, with a highly trained group of dentists we may refer patients to.  That dental office is in a safe part of Juárez, known as the “country club area”.  In addition, we arrange for our patients to be picked up at a public location in El Paso, Texas (on the US side) and transported directly to the dental office in Juárez.


Question

Do I need to pay in foreign currency?

You do not need to bring large sums of money to Palomas, and in fact, it is not recommended.  Your largest expense, your dental work in Mexico, will have been paid directly to the dental office when treatment is provided.  Be sure to bring cash or a personal check for your dental treatment.  They also accept MasterCard and Visa, but check with your credit card company about any international fees.  They prefer patients pay by personal check.  If you plan to buy prescription eye-glasses, they only accept cash or personal checks.  You will likely want to pick up a few souvenirs and certainly have lunch at The Pink Store while in Palomas, where credit cards are accepted, so it is not necessary to bring Pesos.  Merchants who do not take credit cards do take American dollars.

Question

What documentation is necessary to travel to Palomas?

Crossing the border into Juárez and Palomas does not require any documentation.  Believe it or not, we simply park our van and accompany you on foot across the border into the downtown area of Palomas (wear comfortable walking shoes for the 5-minute walk).  However, you do need documentation when you return back across the border into the US.

U.S. citizens re-entering the United States by land are required to present a valid WHIT-compliant document, which include:

  • U.S. Passports
  • U.S. Passport Cards
  • Enhanced Driver’s Licenses (a New Mexico drivers license is NOT enhanced. Currently only WA, VT, MI, MN, and NY are approved EDLs)
  • Trusted Traveler Cards (Global Entry*, NEXUS, SENTRI, or FAST)
  • Military Identification Cards (for members of the U.S. armed forces on official orders)
  • U.S. Merchant Mariner Document (for U.S. citizens on official maritime business)

*The Global Entry (GE) card is only an ENTRY document and is not used to enter Mexico.

Children: U.S. citizen children ages 15 years old and under arriving by land from Mexico may present an original or copy of his or her birth certificate (issued by the Vital Records Department in the state where he or she was born), a Consular Report of Birth Abroad, or a Naturalization Certificate.  If the child is a newborn and the actual birth certificate has not arrived from the Vital Records Department, we will accept a Hospital issued birth certificate.

Please note, that while we endeavor to keep information on our site current, we suggest you visit US Customs and Borders Protection site for the most current information about travel to Mexico.


Question

What dental procedures can I get in Mexico?

Almost any dental procedure found in the US can be provided by our approved dental offices in Mexico, including:

  • Porcelain dental crowns
  • Root canals
  • Veneers
  • Full restorative and cosmetic dentistry
  • Dental implants and bone grafts
  • Dental bridges, full and partial
  • Cleanings and fillings
  • Mercury removal
  • Periodontics
  • Orthodontics
  • Dentures

For more information on each procedure click here. If you have any other dental needs, submit our Get More Information form and we will discuss your particular needs with our dentists in Mexico.


Question

Can I save on anything else while I’m in Palomas?

Besides saving thousands by getting dental work done in Mexico, you can find excellent values on prescription eyeglasses, furniture, and clothing, including handbags and jeans.  In particular, Palomas is a great place to get your prescriptions filled and also get, same day in most cases, new eyeglasses.  Our own experience includes getting a savings of about 80% on prescriptions.  A written prescription from a doctor is usually not necessary.  However, as a precaution we recommend only purchasing medications that have been prescribed by your physician, and keep in mind that you may incur difficulties if you are buying quantities of prescriptions for others.  Like any other aspect of traveling internationally, use common sense.

We also experienced tremendous savings on eyeglasses.  The eye exam was free and savings were from 50% to 70%.  Usually, glasses can be ready for you the same day, and may be able to be picked up before leaving Palomas on the Beyond Borders Dental van.  We can also get them for you if they are not ready and have them at our service centers for easy pickup.


Question

Why do you suggest and recommend dentists in Palomas and Juárez Mexico?  What about Tijuana? What about Costa Rica?

Palomas, or Puerto Palomas, Chihuahua Mexico, is a quiet town of less than 5000 residents just south of Columbus, New Mexico.  As a border-crossing city, Palomas contrasts sharply with larger Mexican cities that are crowded and prone to the crime that has concerned travelers to Mexico in recent times.  In addition, crossing the border in a city like Tijuana can take hours, as opposed to Palomas, where a simple parking lot at the border allows easy walk-in access to all dental clinics and merchants within a few blocks of the border.  See a map of Palomas, pictures of the border, and more about Palomas, Mexico.

We do have one excellent dental office in Juárez, with some of the most highly trained dentists we have found in Mexico. That dental office is in a safe part of Juárez, known as the “country club area”.  In addition, we arrange for our clients to be picked up at a public location in El Paso (on the US side) and transported directly to the dental office.

What about Costa Rica? Beyond Borders Dental was formed to help people who can’t afford the extensive dental care they need because of the expense.  So we selected quality dentists and dental offices because of their excellent credentials, easy access, and low cost to travel to.  If you have the time and prefer to take a vacation, and can afford to spend $1000 or more to travel plus hotel costs for an extended stay, then you may prefer tourist locations such as Puerto Rico, Cancun, or even Thailand for your dental care.  At Beyond Borders Dental, we focus on quality Mexico dentists that can be accessed quickly and which can provide quality dental care while allowing you to be home the next day.


Question

Do I pay the dentist in Mexico for my services?

Yes, you will pay the dental office directly for your dental treatment you receive in Mexico.  Few dental offices in take credit cards but do accept cash and personal checks.


Question

What is your cancellation policy?

Our Cancellation/No-Show policies depend on the program you select, either our Concierge program or our Self-Service program.  Please review our Cancellation/No-Show policies:

If you do not cancel services in a timely manner as indicated in our cancellation policies, or if you do not show up for your scheduled appointment, the amount of your deposit that is retained by us shall be deemed compensation to us for the services we provide and constitute liquidated damages.  Full details are in the Cancellation/No-Show Policy links above, and in our Terms and Conditions.

PLEASE LET US KNOW ANY NECESSARY CHANGES TO YOUR APPOINTMENT AS SOON AS YOU CAN, BECAUSE THE SEATING IN OUR VAN IS LIMITED FOR A GIVEN PALOMAS TRIP.

Frequently Asked Questions

Question

Does it cost more if I book through you rather than directly with a dental office in Mexico?

Absolutely not!  You pay the same great prices whether we handle it all for you or you do it on your own.  And look at all we do for you:

  • Take all of the time needed to explain all of the ins and outs of getting your dental treatment in Mexico, including the documentation necessary and all logistics
  • Review your dental treatment needs and select one of our approved and carefully vetted clinics specifically for your individual needs
  • Make your hotel reservation at our lodging partner for you, and pass a great Beyond Borders Dental discount on to you
  • Provide all travel information, maps and directions, etc. so you can find your way to your clinic OR you can take our concierge service for complete transportation right to your dentist’s door, at a very reasonable charge
  • Follow up with you for any further treatment, questions, or needs regarding your dental care

You don’t pay more, and you get more hand-holding than you would probably ever get in a US dentist’s office.  Just check out our testimonials!


Question

Can somebody travel with me to Mexico?

Question

Where is Palomas, Mexico?

Palomas, or Puerto Palomas, Chihuahua Mexico, is a quiet town of less than 5000 residents just south of Columbus, New Mexico. Most famous as the site of clashes between US forces and Pancho Villa in 1916, today it is best known as a border town offering quality affordable dental care in Mexico, same day prescription eyeglasses at excellent discounts, and prescription drugs at savings of up to 80%.  The town is about a 45-minute drive south from Deming, New Mexico in South Central New Mexico.  Palomas is about a 4-hour drive from Albuquerque NM (270 miles) and about a 5-hour drive from Santa Fe NM (330 miles). See the map and more information about Palomas, Mexico.


Question

Can somebody travel with me to Mexico?

Understandably, some people prefer to travel with a companion. If you want a family member or friend to accompany you while you get dental treatment in Mexico, we discount their rate.  The concierge charge is $335 from Santa Fe and $295 from Albuquerque, one night in our partner hotel in Deming, New Mexico is included.  Subsequent trips are reduced.  We recommend to book early if you plan to bring a companion.

If you need a companion for health or medical reasons, please inform us in advance. Our clients need to be self-sufficient and able to walk a block or two to our dental clinics, unless special arrangements are made. With advance notice, we can accommodate most needs, including a wheelchair or ride to your clinic, but it takes special preparations.


Question

What if I’m coming from outside of New Mexico?

Beyond Borders Dental services people needing affordable dental care from all over the US and Canada.  Our staff is ready to help you with your travel plans if you are coming to New Mexico from out of state.  If you are using our dental tourism concierge service, which transports you directly to your dental office in Mexico, you will fly into Albuquerque, New Mexico or El Paso, Texas.  We will have you scheduled for pickup based on your flight schedule and have you transferred to our lodging partner near the airport.

If you are arriving the day before, the hotel staff can help you with some interesting things to see in the Albuquerque or El Paso area, or you may want to schedule some time to visit the tourist destination of Santa Fe, a charming and interesting international city, and the home base of Beyond Borders Dental.  Santa Fe is about an hour’s drive from the hotel.

You will get the lodging partner discount on your room for all nights related to your dental care, and are welcome to stay in the lobby prior to meeting our van.  Special day rates can also be arranged.  Talk to our coordinator about your plans when your dental treatment in Mexico is scheduled.

If you choose the self-service dental tourism option rather than our dental concierge service, you may consider flying into El Paso, Texas.  It’s about an hour closer if you plan to rent a car.  To learn more about the side-by-side comparison of both of our dental tourism programs, visit our “How It Works” page.


Question

What happens if there is a problem with my Mexico dental work?  Is there a guarantee?

The Mexico dental offices in our program guarantee their dental treatment.  If you are unhappy, or need any adjustment (which is not uncommon for dental work in the US as well), they will modify or redo the work as necessary at no additional cost.  Further, if you are unhappy and need an adjustment, Beyond Borders Dental will transport you back to your dentist at no charge any time during the three months after your dental services are complete.

Even though you may be saving thousands, or even tens of thousands of dollars, with your dentist in Mexico, keep in mind that you may incur additional costs and time if there needs to be an adjustment.  For instance, you could have additional hotel and meal costs.  But considering the savings our clients enjoy, most people find that the modest costs of travel are inconsequential compared to the substantial savings on their dental care in Mexico.


Question

What about Crime in Mexico?

You may find that US government websites mention travel advisories for Mexico.  Without a doubt, precautions should be taken when visiting certain cities in Mexico.  Other dental tourism and medical tourism destinations such as Tijuana are often cited as being dangerous places to be.  This is a main reason that Beyond Borders Dental focuses on Palomas and Juárez.  Palomas is a simple community of less than 5000 people, the border-town is easy to access without major delays at the border, and is safe to visit during normal daylight hours.  No major incident of crime has been reported in the last five years.  The town is very dependent on US visitors for dental care, prescriptions, and prescription eyeglasses.  So every effort is made by merchants and the local town officials to make the town welcoming to its US guests.  Still, it’s important to understand that you are indeed in a foreign country, and it’s good to follow the directions of your Beyond Borders Dental guide while you are in Mexico.

We do have one specialized dental office in Juárez, with a highly trained group of dentists we may refer patients to.  That dental office is in a safe part of Juárez, known as the “country club area”.  In addition, we arrange for our patients to be picked up at a public location in El Paso, Texas (on the US side) and transported directly to the dental office in Juárez.


Question

Do I need to pay in foreign currency?

You do not need to bring large sums of money to Palomas, and in fact, it is not recommended.  Your largest expense, your dental work in Mexico, will have been paid directly to the dental office when treatment is provided.  Be sure to bring cash or a personal check for your dental treatment.  They also accept MasterCard and Visa, but check with your credit card company about any international fees.  They prefer patients pay by personal check.  If you plan to buy prescription eye-glasses, they only accept cash or personal checks.  You will likely want to pick up a few souvenirs and certainly have lunch at The Pink Store while in Palomas, where credit cards are accepted, so it is not necessary to bring Pesos.  Merchants who do not take credit cards do take American dollars.

Question

What documentation is necessary to travel to Palomas?

Crossing the border into Juárez and Palomas does not require any documentation.  Believe it or not, we simply park our van and accompany you on foot across the border into the downtown area of Palomas (wear comfortable walking shoes for the 5-minute walk).  However, you do need documentation when you return back across the border into the US.

U.S. citizens re-entering the United States by land are required to present a valid WHIT-compliant document, which include:

  • U.S. Passports
  • U.S. Passport Cards
  • Enhanced Driver’s Licenses (a New Mexico drivers license is NOT enhanced. Currently only WA, VT, MI, MN, and NY are approved EDLs)
  • Trusted Traveler Cards (Global Entry*, NEXUS, SENTRI, or FAST)
  • Military Identification Cards (for members of the U.S. armed forces on official orders)
  • U.S. Merchant Mariner Document (for U.S. citizens on official maritime business)

*The Global Entry (GE) card is only an ENTRY document and is not used to enter Mexico.

Children: U.S. citizen children ages 15 years old and under arriving by land from Mexico may present an original or copy of his or her birth certificate (issued by the Vital Records Department in the state where he or she was born), a Consular Report of Birth Abroad, or a Naturalization Certificate.  If the child is a newborn and the actual birth certificate has not arrived from the Vital Records Department, we will accept a Hospital issued birth certificate.

Please note, that while we endeavor to keep information on our site current, we suggest you visit US Customs and Borders Protection site for the most current information about travel to Mexico.


Question

What dental procedures can I get in Mexico?

Almost any dental procedure found in the US can be provided by our approved dental offices in Mexico, including:

  • Porcelain dental crowns
  • Root canals
  • Veneers
  • Full restorative and cosmetic dentistry
  • Dental implants and bone grafts
  • Dental bridges, full and partial
  • Cleanings and fillings
  • Mercury removal
  • Periodontics
  • Orthodontics
  • Dentures

For more information on each procedure click here. If you have any other dental needs, submit our Get More Information form and we will discuss your particular needs with our dentists in Mexico.


Question

Can I save on anything else while I’m in Palomas?

Besides saving thousands by getting dental work done in Mexico, you can find excellent values on prescription eyeglasses, furniture, and clothing, including handbags and jeans.  In particular, Palomas is a great place to get your prescriptions filled and also get, same day in most cases, new eyeglasses.  Our own experience includes getting a savings of about 80% on prescriptions.  A written prescription from a doctor is usually not necessary.  However, as a precaution we recommend only purchasing medications that have been prescribed by your physician, and keep in mind that you may incur difficulties if you are buying quantities of prescriptions for others.  Like any other aspect of traveling internationally, use common sense.

We also experienced tremendous savings on eyeglasses.  The eye exam was free and savings were from 50% to 70%.  Usually, glasses can be ready for you the same day, and may be able to be picked up before leaving Palomas on the Beyond Borders Dental van.  We can also get them for you if they are not ready and have them at our service centers for easy pickup.


Question

Why do you suggest and recommend dentists in Palomas and Juárez Mexico?  What about Tijuana? What about Costa Rica?

Palomas, or Puerto Palomas, Chihuahua Mexico, is a quiet town of less than 5000 residents just south of Columbus, New Mexico.  As a border-crossing city, Palomas contrasts sharply with larger Mexican cities that are crowded and prone to the crime that has concerned travelers to Mexico in recent times.  In addition, crossing the border in a city like Tijuana can take hours, as opposed to Palomas, where a simple parking lot at the border allows easy walk-in access to all dental clinics and merchants within a few blocks of the border.  See a map of Palomas, pictures of the border, and more about Palomas, Mexico.

We do have one excellent dental office in Juárez, with some of the most highly trained dentists we have found in Mexico. That dental office is in a safe part of Juárez, known as the “country club area”.  In addition, we arrange for our clients to be picked up at a public location in El Paso (on the US side) and transported directly to the dental office.

What about Costa Rica? Beyond Borders Dental was formed to help people who can’t afford the extensive dental care they need because of the expense.  So we selected quality dentists and dental offices because of their excellent credentials, easy access, and low cost to travel to.  If you have the time and prefer to take a vacation, and can afford to spend $1000 or more to travel plus hotel costs for an extended stay, then you may prefer tourist locations such as Puerto Rico, Cancun, or even Thailand for your dental care.  At Beyond Borders Dental, we focus on quality Mexico dentists that can be accessed quickly and which can provide quality dental care while allowing you to be home the next day.


Question

Do I pay the dentist in Mexico for my services?

Yes, you will pay the dental office directly for your dental treatment you receive in Mexico.  Few dental offices in take credit cards but do accept cash and personal checks.


Question

What is your cancellation policy?

Our Cancellation/No-Show policies depend on the program you select, either our Concierge program or our Self-Service program.  Please review our Cancellation/No-Show policies:

If you do not cancel services in a timely manner as indicated in our cancellation policies, or if you do not show up for your scheduled appointment, the amount of your deposit that is retained by us shall be deemed compensation to us for the services we provide and constitute liquidated damages.  Full details are in the Cancellation/No-Show Policy links above, and in our Terms and Conditions.

PLEASE LET US KNOW ANY NECESSARY CHANGES TO YOUR APPOINTMENT AS SOON AS YOU CAN, BECAUSE THE SEATING IN OUR VAN IS LIMITED FOR A GIVEN PALOMAS TRIP.

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54-A Avenida Aldea, Santa Fe, NM 87507 Phone 1-505-738-7770 Hours Monday - Friday, 9:00 AM - 5:00 PM MDT
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