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Frequently Asked Questions

 

Question

Does it cost more if I book through you rather than directly with a dental office in Mexico?

Absolutely not!  You pay the same great prices whether we handle it all for you or you do it on your own.  And look at all we do for you:

  • Take all of the time needed to explain all of the ins and outs of getting your dental treatment in Mexico, including the documentation necessary and all logistics
  • Review your dental treatment needs and select one of our approved and carefully vetted clinics specifically for your individual needs
  • Make your hotel reservation at our lodging partner for you, and pass a great Beyond Borders Dental discount on to you
  • Provide all travel information, maps and directions, etc. so you can find your way to your clinic
  • Follow up with you for any further treatment, questions, or needs regarding your dental care
  • And, in the unlikely event you need assistance with communications or helping you reschedule an appointment, we’re always available to be your advocate

You don’t pay more, and you get more hand-holding than you would probably ever get in a US dentist’s office.  Just check out our testimonials!


Question

Do any of your dentists use nitrous oxide?

Yes, we do have dentists that offer nitrous oxide to help patients feel more calm and comfortable during certain procedures.


Question

Where are your dental offices in Mexico?

We have vetted and approved several dental offices on the southern border of Texas and New Mexico.  We refer our clients to the best dentist depending on their individual case needs.


Question

What if I’m coming from outside of New Mexico?

Beyond Borders Dental services people needing affordable dental care from all over the US and Canada.  Our friendly, knowledgeable patient care coordinators are ready to help you with your travel plans if you are travelling from afar.  You simply fly or drive to El Paso, Texas.  From El Paso, there is no charge for local transfers and the dental office has their own drivers who transfers patients to/from the dental office.


Question

What happens if there is a problem with my Mexico dental treatment?  Is there a guarantee?

The Mexico dental offices in our program guarantee their dental treatment.  Some of our dentists guarantee their services up to four years.  If you are unhappy, or need any adjustment (which is not uncommon for dental work in the US as well), they will modify or redo the work as necessary at no additional cost.

Even though you may be saving thousands, or even tens of thousands of dollars, with your dentist in Mexico, keep in mind that you may incur additional costs and time if there needs to be an adjustment.  For instance, if you want to go in our van you will have additional concierge, hotel and meal costs.  But considering the savings our clients enjoy, most people find that the modest costs of travel are inconsequential compared to the substantial savings on their dental care in Mexico.


Question

What about Crime in Mexico?

You may find that US government websites mention travel advisories for Mexico.  Without a doubt, precautions should be taken when visiting certain cities in Mexico.  Other dental tourism and medical tourism destinations such as Tijuana are often cited as being dangerous places to be.  This is a main reason that Beyond Borders Dental focuses on dental offices located near the southern border of Texas and New Mexico.  Still, it’s important to understand that you are indeed in a foreign country, and it’s good to follow the directions of your Beyond Borders Dental guide while you are in Mexico.

We do have one specialized dental office in Juárez, with a highly trained group of dentists we refer patients to.  That dental office is in a safe part of Juárez, known as the “country club area”.  In addition, we arrange for our clients to be picked up at a public location in El Paso, Texas (on the US side) and transported directly to the dental office in Juárez.


Question

How do I pay for my dental treatment and other purchases in Mexico?

You do not need to bring large sums of money to Mexico, and in fact, it is not recommended.  Your largest expense, your dental treatment in Mexico, will have been paid directly to the dental office when treatment is provided.  Be sure to bring cash or a personal check for your dental treatment.  They also accept MasterCard and Visa, but check with your credit card company about any international fees.  They prefer patients pay by personal check.  If you plan to buy prescription eye-glasses, they only accept cash or personal checks.  Most local merchants who do not take credit cards do take American dollars.

Question

What documentation is necessary to travel to Mexico?

Crossing the border into Mexico does not require any documentation.  We simply park our van and accompany you on foot across the border into Mexico (wear comfortable walking shoes).  In Juárez, the dental office has their own private drivers and cars to tranport patients from El Paso to their office, which is located about 10 minutes across the US border.  However, you do need documentation when you return back across the border into the US.

U.S. citizens re-entering the United States by land are required to present a valid WHIT-compliant document, which include:

  • U.S. Passports
  • U.S. Passport Cards
  • Enhanced Driver’s Licenses (a New Mexico drivers license is NOT enhanced. Currently only WA, VT, MI, MN, and NY are approved EDLs)
  • Trusted Traveler Cards (Global Entry*, NEXUS, SENTRI, or FAST)
  • Military Identification Cards (for members of the U.S. armed forces on official orders)
  • U.S. Merchant Mariner Document (for U.S. citizens on official maritime business)

*The Global Entry (GE) card is only an ENTRY document and is not used to enter Mexico.

Children: U.S. citizen children ages 15 years old and under arriving by land from Mexico may present an original or copy of his or her birth certificate (issued by the Vital Records Department in the state where he or she was born), a Consular Report of Birth Abroad, or a Naturalization Certificate.  If the child is a newborn and the actual birth certificate has not arrived from the Vital Records Department, we will accept a Hospital issued birth certificate.

Please note, that while we endeavor to keep information on our site current, we suggest you visit US Customs and Borders Protection site for the most current information about travel to Mexico.


Question

What dental procedures can I get in Mexico?

Almost any dental procedure found in the US can be provided by our approved dental offices in Mexico, including:

  • Porcelain, zirconia and E-max dental crowns
  • Laser treatment for periodontial disease
  • Root canals
  • Cosmistic veneers
  • Full restorative and cosmetic dentistry
  • Dental implants and bone grafts
  • Dental bridges, full and partial
  • Cleanings and fillings
  • Mercury removal
  • Periodontics
  • Orthodontics
  • Dentures

For more information on each procedure click here. If you have any other dental needs, submit our Get More Information form and we will discuss your particular needs with our dentists in Mexico.


Question

Can I save on anything else while I’m in Mexico?

Besides saving thousands by getting dental care done in Mexico, you can find excellent values on prescription eyeglasses, furniture, and clothing, including handbags and jeans.  Our own experience includes getting major savings on non-narcotic pharmacutical prescriptions.  However, as a precaution we recommend only purchasing medications that have been prescribed by your physician, and keep in mind that you may incur difficulties if you are buying quantities of prescriptions for others.  Like any other aspect of traveling internationally, use common sense.

We also experienced tremendous savings on eyeglasses.  When you buy eyeglasses from the optical store, the eye exam is free and savings are typically 50% to 70%.  Usually, glasses can be ready for you the same day but if not, they will mail them to you.


Question

Do I pay the dentist in Mexico for my services?

Yes, you will pay the dental office directly for your dental treatment you receive in Mexico.  Few dental offices in take credit cards but do accept cash and personal checks.


Question

What is your cancellation policy?

If you do not cancel a scheduled appointment in a timely manner as indicated in our cancellation policies, or if you do not show up for your scheduled appointment, the amount of your deposit that is retained by us shall be deemed compensation to us for the services we provide and constitute liquidated damages.  Full details are in the Cancellation/No-Show Policy and in our Terms and Conditions.

PLEASE LET US KNOW ANY NECESSARY CHANGES TO YOUR APPOINTMENT AS SOON AS YOU CAN, BECAUSE THE SEATING IN OUR VAN IS LIMITED FOR A GIVEN PALOMAS TRIP.

Frequently Asked Questions

 

Question

Does it cost more if I book through you rather than directly with a dental office in Mexico?

Absolutely not!  You pay the same great prices whether we handle it all for you or you do it on your own.  And look at all we do for you:

  • Take all of the time needed to explain all of the ins and outs of getting your dental treatment in Mexico, including the documentation necessary and all logistics
  • Review your dental treatment needs and select one of our approved and carefully vetted clinics specifically for your individual needs
  • Make your hotel reservation at our lodging partner for you, and pass a great Beyond Borders Dental discount on to you
  • Provide all travel information, maps and directions, etc. so you can find your way to your clinic
  • Follow up with you for any further treatment, questions, or needs regarding your dental care
  • And, in the unlikely event you need assistance with communications or helping you reschedule an appointment, we’re always available to be your advocate

You don’t pay more, and you get more hand-holding than you would probably ever get in a US dentist’s office.  Just check out our testimonials!


Question

Do any of your dentists use nitrous oxide?

Yes, we do have dentists that offer nitrous oxide to help patients feel more calm and comfortable during certain procedures.


Question

Where are your dental offices in Mexico?

We have vetted and approved several dental offices on the southern border of Texas and New Mexico.  We refer our clients to the best dentist depending on their individual case needs.


Question

What if I’m coming from outside of New Mexico?

Beyond Borders Dental services people needing affordable dental care from all over the US and Canada.  Our friendly, knowledgeable patient care coordinators are ready to help you with your travel plans if you are travelling from afar.  You simply fly or drive to El Paso, Texas.  From El Paso, there is no charge for local transfers and the dental office has their own drivers who transfers patients to/from the dental office.


Question

What happens if there is a problem with my Mexico dental treatment?  Is there a guarantee?

The Mexico dental offices in our program guarantee their dental treatment.  Some of our dentists guarantee their services up to four years.  If you are unhappy, or need any adjustment (which is not uncommon for dental work in the US as well), they will modify or redo the work as necessary at no additional cost.

Even though you may be saving thousands, or even tens of thousands of dollars, with your dentist in Mexico, keep in mind that you may incur additional costs and time if there needs to be an adjustment.  For instance, if you want to go in our van you will have additional concierge, hotel and meal costs.  But considering the savings our clients enjoy, most people find that the modest costs of travel are inconsequential compared to the substantial savings on their dental care in Mexico.


Question

What about Crime in Mexico?

You may find that US government websites mention travel advisories for Mexico.  Without a doubt, precautions should be taken when visiting certain cities in Mexico.  Other dental tourism and medical tourism destinations such as Tijuana are often cited as being dangerous places to be.  This is a main reason that Beyond Borders Dental focuses on dental offices located near the southern border of Texas and New Mexico.  Still, it’s important to understand that you are indeed in a foreign country, and it’s good to follow the directions of your Beyond Borders Dental guide while you are in Mexico.

We do have one specialized dental office in Juárez, with a highly trained group of dentists we refer patients to.  That dental office is in a safe part of Juárez, known as the “country club area”.  In addition, we arrange for our clients to be picked up at a public location in El Paso, Texas (on the US side) and transported directly to the dental office in Juárez.


Question

How do I pay for my dental treatment and other purchases in Mexico?

You do not need to bring large sums of money to Mexico, and in fact, it is not recommended.  Your largest expense, your dental treatment in Mexico, will have been paid directly to the dental office when treatment is provided.  Be sure to bring cash or a personal check for your dental treatment.  They also accept MasterCard and Visa, but check with your credit card company about any international fees.  They prefer patients pay by personal check.  If you plan to buy prescription eye-glasses, they only accept cash or personal checks.  Most local merchants who do not take credit cards do take American dollars.

Question

What documentation is necessary to travel to Mexico?

Crossing the border into Mexico does not require any documentation.  We simply park our van and accompany you on foot across the border into Mexico (wear comfortable walking shoes).  In Juárez, the dental office has their own private drivers and cars to tranport patients from El Paso to their office, which is located about 10 minutes across the US border.  However, you do need documentation when you return back across the border into the US.

U.S. citizens re-entering the United States by land are required to present a valid WHIT-compliant document, which include:

  • U.S. Passports
  • U.S. Passport Cards
  • Enhanced Driver’s Licenses (a New Mexico drivers license is NOT enhanced. Currently only WA, VT, MI, MN, and NY are approved EDLs)
  • Trusted Traveler Cards (Global Entry*, NEXUS, SENTRI, or FAST)
  • Military Identification Cards (for members of the U.S. armed forces on official orders)
  • U.S. Merchant Mariner Document (for U.S. citizens on official maritime business)

*The Global Entry (GE) card is only an ENTRY document and is not used to enter Mexico.

Children: U.S. citizen children ages 15 years old and under arriving by land from Mexico may present an original or copy of his or her birth certificate (issued by the Vital Records Department in the state where he or she was born), a Consular Report of Birth Abroad, or a Naturalization Certificate.  If the child is a newborn and the actual birth certificate has not arrived from the Vital Records Department, we will accept a Hospital issued birth certificate.

Please note, that while we endeavor to keep information on our site current, we suggest you visit US Customs and Borders Protection site for the most current information about travel to Mexico.


Question

What dental procedures can I get in Mexico?

Almost any dental procedure found in the US can be provided by our approved dental offices in Mexico, including:

  • Porcelain, zirconia and E-max dental crowns
  • Laser treatment for periodontial disease
  • Root canals
  • Cosmistic veneers
  • Full restorative and cosmetic dentistry
  • Dental implants and bone grafts
  • Dental bridges, full and partial
  • Cleanings and fillings
  • Mercury removal
  • Periodontics
  • Orthodontics
  • Dentures

For more information on each procedure click here. If you have any other dental needs, submit our Get More Information form and we will discuss your particular needs with our dentists in Mexico.


Question

Can I save on anything else while I’m in Mexico?

Besides saving thousands by getting dental care done in Mexico, you can find excellent values on prescription eyeglasses, furniture, and clothing, including handbags and jeans.  Our own experience includes getting major savings on non-narcotic pharmacutical prescriptions.  However, as a precaution we recommend only purchasing medications that have been prescribed by your physician, and keep in mind that you may incur difficulties if you are buying quantities of prescriptions for others.  Like any other aspect of traveling internationally, use common sense.

We also experienced tremendous savings on eyeglasses.  When you buy eyeglasses from the optical store, the eye exam is free and savings are typically 50% to 70%.  Usually, glasses can be ready for you the same day but if not, they will mail them to you.


Question

Do I pay the dentist in Mexico for my services?

Yes, you will pay the dental office directly for your dental treatment you receive in Mexico.  Few dental offices in take credit cards but do accept cash and personal checks.


Question

What is your cancellation policy?

If you do not cancel a scheduled appointment in a timely manner as indicated in our cancellation policies, or if you do not show up for your scheduled appointment, the amount of your deposit that is retained by us shall be deemed compensation to us for the services we provide and constitute liquidated damages.  Full details are in the Cancellation/No-Show Policy and in our Terms and Conditions.

PLEASE LET US KNOW ANY NECESSARY CHANGES TO YOUR APPOINTMENT AS SOON AS YOU CAN, BECAUSE THE SEATING IN OUR VAN IS LIMITED FOR A GIVEN PALOMAS TRIP.

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Santa Fe, NM 87507 Phone 1-505-738-7770 Hours Monday - Friday, 10:00 am - 5:00 pm MT
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