Appointment Cancellation and No Show Policy

Last Update: July 2025

In the United States, it is common practice to cancel appointments on short notice when other patients can promptly fill the slot. However, the appointment scheduling process in Mexico differs significantly. The allocated time slot is lost if a patient fails to attend a scheduled appointment, cancels on short notice, or does not show up. Moreover, logistics for transfers, dentists, drivers, and office staff are coordinated in advance of your appointment. Therefore, recovering the time and expenses invested in preparing for your treatment is unfeasible.

Surgical procedures necessitating an oral surgeon, sedation, an anesthesiologist, and a team of dental specialists, such as dental implants and All-on-4s, are conducted by specially trained doctors. These procedures are intricate and require doctors to reserve several hours or even an entire day.

Appointments at our dental offices are highly sought after. Consequently, our cancellation policy aims to ensure that valuable appointments are allocated to patients committed to attending, except in unforeseen circumstances, and that individuals in need of treatment can access the necessary care.

We value your time greatly and recognize that unforeseen circumstances may require rescheduling your dental appointment. We greatly appreciate your cooperation, understanding, and consideration for our dentists, dental team, and fellow patients.

Cancellations, Rescheduling, and No Shows

If you need to cancel or reschedule your appointment, we strive to assist you with minimal fees. Your credit card will not be charged if you notify the dental clinic at least three business days before your appointment. If you fail to cancel, reschedule, or attend your appointment, a $75.00 fee will apply to evaluation and routine appointments. Similarly, failing to cancel, reschedule, or attend a surgical appointment will result in a $500.00 charge to your credit card (plus any materials and parts ordered).

Special Circumstances

We acknowledge that unforeseen circumstances may hinder your ability to honor a scheduled appointment. If you encounter an emergency or exceptional situation, please reach out to us promptly. Our aim is to address any issue in a manner that upholds fairness for all involved. We appreciate your cooperation and understanding. Should you have any inquiries, feel free to contact us at your earliest convenience.

If you have questions or need additional information, please Contact Us, and we’ll get back to you.