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Frequently Asked Questions

Question

Where is Palomas, Mexico?

Palomas, or Puerto Palomas, Chihuahua Mexico, is a quiet town of less than 5000 residents just south of Columbus NM. Most famous as the site of clashes between US forces and Pancho Villa in 1916, today it is best known as a border town offering quality affordable dental work in Mexico, same day eyeglasses at excellent discounts, and prescription drugs at savings of up to 80%.  The town is about a 30-minute drive south from Deming in South Central New Mexico.  Palomas is about a 4-hour drive from Albuquerque NM (270 miles) and about a 5-hour drive from Santa Fe NM (330 miles). See the map and more information about Palomas, Mexico.


Question

Can somebody travel with me to Mexico?

Understandably, some people prefer to travel with a companion. If you want a family member or friend to accompany you while you get dental work done in Mexico, the cost for a traveling companion is half price. For example, if you choose our dental tourism concierge program where we provide round trip transfers from our Albuquerque service center you pay $210 and your companion will pay $105. From our Santa Fe service center the cost is $250 and your companion will pay $125. This includes round trip transportation to Palomas and back.

The ability to have a companion is contingent on having room in our van, considering that it takes a spot for our regular patients. So book early if you plan to bring a companion.

If you need a companion for health or medical reasons, please inform us in advance. Our clients need to be self-sufficient and able to walk a block or two to our dental clinics, unless special arrangements are made. With advance notice, we can accommodate most needs, including a wheelchair or ride to your clinic, but it takes special preparations.


Question

What if I’m coming from outside of New Mexico?

Beyond Borders services people needing affordable dental care from all over the US and Canada.  Our staff is ready to help you with your travel plans if you are coming to New Mexico from out of state.  If you are using our dental tourism concierge service, which transports you directly to your dental clinic in Mexico, you will fly into Albuquerque, which is the major airport in the area.  We will have you scheduled for pickup based on your flight schedule and have you delivered to our lodging partner near the airport.  If you are continuing with us that same day, you must be at the hotel by 3 PM to meet our guide and continue to Deming NM for the night.

If you are arriving the day before, the hotel staff can help you with some interesting things to see in the Albuquerque area, or you may want to schedule some time to visit the tourist destination of Santa Fe, a charming and interesting international city, and the home base of Beyond Borders.  Santa Fe is about an hour’s drive from the hotel.

You will get the lodging partner discount on your room for all nights related to your dental care, and are welcome to stay in the lobby prior to meeting our van.  Special day rates can also be arranged.  Talk to our coordinator about your plans when your dental work in Mexico is scheduled.

If you choose the self-service dental tourism option rather than our dental concierge service, you may consider flying into El Paso TX.  It’s about an hour closer if you plan to rent a car.  To learn more about the side-by-side comparison of both of our dental tourism programs, visit our “How It Works” page.


Question

What happens if there is a problem with my Mexico dental work?  Is there a guarantee?

The Mexico dental clinics in our program guarantee their dental work.  If you are unhappy, or need any adjustment (which is not uncommon for dental work in the US as well), they will modify or redo the work as necessary at no additional cost.  Further, if you are unhappy and need an adjustment, Beyond Borders Dental will transport you back to your dentist in Palomas at no charge any time during the three months after your dental services are complete.

Even though you may be saving thousands, or even tens of thousands of dollars, with your dentist in Mexico, keep in mind that you may incur additional costs and time if there needs to be an adjustment.  For instance, you could have additional hotel and meal costs.  But considering the savings our clients enjoy, most people find that the modest costs of travel are inconsequential compared to the substantial savings on their dental work in Mexico.


Question

What about crime in Mexico?

You may find that US government websites mention travel advisories for Mexico.  Without a doubt, precautions should be taken when visiting certain cities in Mexico.  Other dental tourism and medical tourism destinations such as Juárez and Tijuana are often cited as being dangerous places to be. This is a main reason that Beyond Borders Dental selected Palomas as its primary focus.  A simple community of less than 5000 people, the border-town is easy to access without major delays at the border, and is safe to visit during normal daylight hours.  No major incident of crime has been reported in the last five years.  The town is very dependent on US visitors for dental work, prescriptions, and eyeglasses.  So every effort is made by merchants and the local town officials to make the town welcoming to its US guests.  Still, it’s important to understand that you are indeed in a foreign country, and it’s good to follow the directions of your Beyond Borders Dental guide while you are in Palomas.

Simple common sense rules apply:

  • Shop with merchants recommended by the Beyond Borders Dental staff
  • Don’t wander out of the usual “tourist areas” and keep your phone with you
  • Don’t flash large amounts of cash
  • Follow all laws and remain alert to your surroundings

Question

Do I need to pay in foreign currency?

You do not need to bring large sums of money to Palomas, and in fact, it is not recommended.  Your largest expense, your dental work in Mexico, will have been paid by credit card directly to Beyond Borders Dental prior to your visit.  However, eye-wear and prescriptions can usually be paid for by credit card, and the exchange rate will be applied by your credit card company.  If you expect to make additional purchases, check with your credit card company about any international fees.  Most cards these days have abandoned those fees, or in some cases have only minor fees for purchases in Mexico.  You will likely want to pick up a few souvenirs and certainly have lunch at the Pink Store while in Palomas, but it is not necessary to bring Pesos.  Merchants who do not take credit cards do take dollars.

Question

What documentation is necessary to travel to Palomas?

Crossing the border into Palomas does not require any documentation.  Believe it or not, we simply park our van and accompany you on foot across the border into the downtown area of Palomas (wear comfortable walking shoes for the 5-minute walk).  However, you do need documentation when you return back across the border into the US.

U.S. citizens re-entering the United States by land are required to present a valid WHTI-compliant document, which include:

  • U.S. Passports
  • U.S. Passport Cards
  • Enhanced Driver’s Licenses (a New Mexico drivers license is NOT enhanced. Currently only WA, VT, MI, MN, and NY are approved EDLs)
  • Trusted Traveler Cards (Global Entry*, NEXUS, SENTRI, or FAST)
  • Military Identification Cards (for members of the U.S. armed forces on official orders)
  • U.S. Merchant Mariner Document (for U.S. citizens on official maritime business)

*The Global Entry (GE) card is only an ENTRY document and is not used to enter Mexico.

Children: U.S. citizen children ages 15 years old and under arriving by land from Mexico may present an original or copy of his or her birth certificate (issued by the Vital Records Department in the state where he or she was born), a Consular Report of Birth Abroad, or a Naturalization Certificate.  If the child is a newborn and the actual birth certificate has not arrived from the Vital Records Department, we will accept a Hospital issued birth certificate.

Please note, that while we endeavor to keep information on our site current, we suggest you visit US Customs and Borders Protection site for the most current information about travel to Mexico.


Question

What dental procedures can I get in Mexico?

Almost any dental procedure found in the US can be provided by our approved dental clinics in Mexico, including:

  • Porcelain dental crowns
  • Root canals
  • Veneers
  • Full restorative and cosmetic dentistry
  • Dental implants and bone grafts
  • Dental bridges, full and partial
  • Cleanings and fillings
  • Mercury removal
  • Periodontics
  • Orthodontics

For more information on each procedure click here. If you have any other dental needs, submit our Get More Information form and we will discuss your particular needs with our dentist in Mexico.


Question

Can I save on anything else while I’m in Palomas?

Besides saving thousands by getting dental work done in Mexico, you can find excellent values on eye-wear, prescriptions, furniture, and clothing, including handbags and jeans.  In particular, Palomas is a great place to get your prescriptions filled and also get new eyeglasses.  Our own experience includes getting a savings of about 80% on prescriptions.  A written prescription from a doctor is usually not necessary.  However, as a precaution we recommend only purchasing medications that have been prescribed by your physician, and keep in mind that you may incur difficulties if you are buying quantities of prescriptions for others.  Like any other aspect of traveling internationally, use common sense.

We also experienced tremendous savings on eyeglasses.  The eye exam was free and savings were from 50% to 70%.  Usually, glasses can be ready for you the same day, and may be able to be picked up before leaving Palomas on the Beyond Borders Dental van.  We can also get them for you if they are not ready and have them at our service centers for easy pickup.


Question

How do I book my services in Palomas?

First, we highly recommend getting a dental treatment plan from a US dentist.  Then you have an idea of the work that is needed.  You can then submit the plan to us for a quote, schedule your appointment at one of our approved clinics, and travel to Palomas for your dental work in Mexico.  We offer two programs.  Our Dental Concierge program delivers you right to the dentist in Mexico for less than you can travel on your own.  Our Self-Service program allows you more flexibility in travel, but may be a better choice after you have learned the ropes of traveling to Palomas for dental care.

No matter which dental tourism program you choose we will get you a quote on the dental work you need, book your lodging at our preferred hotel partner with a Beyond Borders discount, schedule your appointment at one of our approved Mexico dental clinics, and follow up with you after your appointment to make sure you were completely satisfied.  We offer a side-by-side comparison and explanation of our dental tourism programs on the “How It Works” page.

Ready to get started?  Get more information now.


Question

Why do you suggest and recommend dentists in Palomas Mexico?  What about Tijuana and Juárez?  What about Costa Rica?

Palomas, or Puerto Palomas, Chihuahua Mexico, is a quiet town of less than 5000 residents just south of Columbus NM.  As a border-crossing city, Palomas contrasts sharply with Juárez (population 1.5 million) and Tijuana (population 1.8 million).  These cities, which adjoin El Paso and San Diego, are crowded and prone to the crime that has concerned travelers to Mexico in recent times.  In addition, crossing the border in Juárez or Tijuana can take hours, as opposed to Palomas, where a simple parking lot at the border allows easy walk-in access to all dental clinics and merchants within a few blocks of the border.  See a map of Palomas, pictures of the border, and more about Palomas, Mexico.

Beyond Borders Dental was formed to help people who can’t afford the extensive dental work they need because of the expense.  So we selected quality dentists and dental clinics in Palomas because of their easy access and low cost to travel to.  If you have the time and prefer to take a vacation, and can afford to spend $1000 or more to travel plus hotel costs for an extended stay, then you may prefer tourist locations such as Puerto Rico, Cancun, or even Thailand for your dental work.  At Beyond Borders Dental, we focus on quality Mexico dentists that can be accessed quickly and which can provide quality dental work while allowing you to be home the next day.  We have also found Palomas to have the best prices in most cases.


Question

Do I pay the dentist in Mexico for my services?

Yes, you will pay the clinic directly for your dental work in Mexico.  Few dental clinics in Palomas take credit cards but do accept cash and personal checks.


Question

What is your cancellation policy?

If you cancel your scheduled appointment more than seven days prior to the appointment time, you will receive a full refund of your deposit.

If you cancel the appointment less than seven days prior to the time of your appointment at the clinic in Palomas, a cancellation fee of $75 is retained by us.  The balance is returned to your credit card, except if you cancel less than three days before your appointment.  In that case, you will not receive a refund of your deposit.  But if you reschedule your appointment through us for services in Palomas within ninety days after your cancellation, we apply your deposit (less the $75 cancellation fee) to the new services.

The amount of your deposit that is retained by us if you do not cancel services in a timely manner shall be deemed compensation to us for the services we provide and constitute liquidated damages. Full details and examples are found in our Terms and Conditions.

PLEASE LET US KNOW ANY NECESSARY CHANGES TO YOUR APPOINTMENT AS SOON AS YOU CAN, BECAUSE THE SEATING IN OUR VAN IS LIMITED FOR A GIVEN PALOMAS TRIP.

Frequently Asked Questions
Question

Where is Palomas, Mexico?

Palomas, or Puerto Palomas, Chihuahua Mexico, is a quiet town of less than 5000 residents just south of Columbus NM. Most famous as the site of clashes between US forces and Pancho Villa in 1916, today it is best known as a border town offering quality affordable dental work in Mexico, same day eyeglasses at excellent discounts, and prescription drugs at savings of up to 80%.  The town is about a 30-minute drive south from Deming in South Central New Mexico.  Palomas is about a 4-hour drive from Albuquerque NM (270 miles) and about a 5-hour drive from Santa Fe NM (330 miles). See the map and more information about Palomas, Mexico.


Question

Can somebody travel with me to Mexico?

Understandably, some people prefer to travel with a companion. If you want a family member or friend to accompany you while you get dental work done in Mexico, the cost for a traveling companion is half price. For example, if you choose our dental tourism concierge program where we provide round trip transfers from our Albuquerque service center you pay $210 and your companion will pay $105. From our Santa Fe service center the cost is $250 and your companion will pay $125. This includes round trip transportation to Palomas and back.

The ability to have a companion is contingent on having room in our van, considering that it takes a spot for our regular patients. So book early if you plan to bring a companion.

If you need a companion for health or medical reasons, please inform us in advance. Our clients need to be self-sufficient and able to walk a block or two to our dental clinics, unless special arrangements are made. With advance notice, we can accommodate most needs, including a wheelchair or ride to your clinic, but it takes special preparations.


Question

What if I’m coming from outside of New Mexico?

Beyond Borders services people needing affordable dental care from all over the US and Canada.  Our staff is ready to help you with your travel plans if you are coming to New Mexico from out of state.  If you are using our dental tourism concierge service, which transports you directly to your dental clinic in Mexico, you will fly into Albuquerque, which is the major airport in the area.  We will have you scheduled for pickup based on your flight schedule and have you delivered to our lodging partner near the airport.  If you are continuing with us that same day, you must be at the hotel by 3 PM to meet our guide and continue to Deming NM for the night.

If you are arriving the day before, the hotel staff can help you with some interesting things to see in the Albuquerque area, or you may want to schedule some time to visit the tourist destination of Santa Fe, a charming and interesting international city, and the home base of Beyond Borders.  Santa Fe is about an hour’s drive from the hotel.

You will get the lodging partner discount on your room for all nights related to your dental care, and are welcome to stay in the lobby prior to meeting our van.  Special day rates can also be arranged.  Talk to our coordinator about your plans when your dental work in Mexico is scheduled.

If you choose the self-service dental tourism option rather than our dental concierge service, you may consider flying into El Paso TX.  It’s about an hour closer if you plan to rent a car.  To learn more about the side-by-side comparison of both of our dental tourism programs, visit our “How It Works” page.


Question

What happens if there is a problem with my Mexico dental work?  Is there a guarantee?

The Mexico dental clinics in our program guarantee their dental work.  If you are unhappy, or need any adjustment (which is not uncommon for dental work in the US as well), they will modify or redo the work as necessary at no additional cost.  Further, if you are unhappy and need an adjustment, Beyond Borders Dental will transport you back to your dentist in Palomas at no charge any time during the three months after your dental services are complete.

Even though you may be saving thousands, or even tens of thousands of dollars, with your dentist in Mexico, keep in mind that you may incur additional costs and time if there needs to be an adjustment.  For instance, you could have additional hotel and meal costs.  But considering the savings our clients enjoy, most people find that the modest costs of travel are inconsequential compared to the substantial savings on their dental work in Mexico.


Question

What about crime in Mexico?

You may find that US government websites mention travel advisories for Mexico.  Without a doubt, precautions should be taken when visiting certain cities in Mexico.  Other dental tourism and medical tourism destinations such as Juárez and Tijuana are often cited as being dangerous places to be. This is a main reason that Beyond Borders Dental selected Palomas as its primary focus.  A simple community of less than 5000 people, the border-town is easy to access without major delays at the border, and is safe to visit during normal daylight hours.  No major incident of crime has been reported in the last five years.  The town is very dependent on US visitors for dental work, prescriptions, and eyeglasses.  So every effort is made by merchants and the local town officials to make the town welcoming to its US guests.  Still, it’s important to understand that you are indeed in a foreign country, and it’s good to follow the directions of your Beyond Borders Dental guide while you are in Palomas.

Simple common sense rules apply:

  • Shop with merchants recommended by the Beyond Borders Dental staff
  • Don’t wander out of the usual “tourist areas” and keep your phone with you
  • Don’t flash large amounts of cash
  • Follow all laws and remain alert to your surroundings

Question

Do I need to pay in foreign currency?

You do not need to bring large sums of money to Palomas, and in fact, it is not recommended.  Your largest expense, your dental work in Mexico, will have been paid by credit card directly to Beyond Borders Dental prior to your visit.  However, eye-wear and prescriptions can usually be paid for by credit card, and the exchange rate will be applied by your credit card company.  If you expect to make additional purchases, check with your credit card company about any international fees.  Most cards these days have abandoned those fees, or in some cases have only minor fees for purchases in Mexico.  You will likely want to pick up a few souvenirs and certainly have lunch at the Pink Store while in Palomas, but it is not necessary to bring Pesos.  Merchants who do not take credit cards do take dollars.

Question

What documentation is necessary to travel to Palomas?

Crossing the border into Palomas does not require any documentation.  Believe it or not, we simply park our van and accompany you on foot across the border into the downtown area of Palomas (wear comfortable walking shoes for the 5-minute walk).  However, you do need documentation when you return back across the border into the US.

U.S. citizens re-entering the United States by land are required to present a valid WHTI-compliant document, which include:

  • U.S. Passports
  • U.S. Passport Cards
  • Enhanced Driver’s Licenses (a New Mexico drivers license is NOT enhanced. Currently only WA, VT, MI, MN, and NY are approved EDLs)
  • Trusted Traveler Cards (Global Entry*, NEXUS, SENTRI, or FAST)
  • Military Identification Cards (for members of the U.S. armed forces on official orders)
  • U.S. Merchant Mariner Document (for U.S. citizens on official maritime business)

*The Global Entry (GE) card is only an ENTRY document and is not used to enter Mexico.

Children: U.S. citizen children ages 15 years old and under arriving by land from Mexico may present an original or copy of his or her birth certificate (issued by the Vital Records Department in the state where he or she was born), a Consular Report of Birth Abroad, or a Naturalization Certificate.  If the child is a newborn and the actual birth certificate has not arrived from the Vital Records Department, we will accept a Hospital issued birth certificate.

Please note, that while we endeavor to keep information on our site current, we suggest you visit US Customs and Borders Protection site for the most current information about travel to Mexico.


Question

What dental procedures can I get in Mexico?

Almost any dental procedure found in the US can be provided by our approved dental clinics in Mexico, including:

  • Porcelain dental crowns
  • Root canals
  • Veneers
  • Full restorative and cosmetic dentistry
  • Dental implants and bone grafts
  • Dental bridges, full and partial
  • Cleanings and fillings
  • Mercury removal
  • Periodontics
  • Orthodontics

For more information on each procedure click here. If you have any other dental needs, submit our Get More Information form and we will discuss your particular needs with our dentist in Mexico.


Question

Can I save on anything else while I’m in Palomas?

Besides saving thousands by getting dental work done in Mexico, you can find excellent values on eye-wear, prescriptions, furniture, and clothing, including handbags and jeans.  In particular, Palomas is a great place to get your prescriptions filled and also get new eyeglasses.  Our own experience includes getting a savings of about 80% on prescriptions.  A written prescription from a doctor is usually not necessary.  However, as a precaution we recommend only purchasing medications that have been prescribed by your physician, and keep in mind that you may incur difficulties if you are buying quantities of prescriptions for others.  Like any other aspect of traveling internationally, use common sense.

We also experienced tremendous savings on eyeglasses.  The eye exam was free and savings were from 50% to 70%.  Usually, glasses can be ready for you the same day, and may be able to be picked up before leaving Palomas on the Beyond Borders Dental van.  We can also get them for you if they are not ready and have them at our service centers for easy pickup.


Question

How do I book my services in Palomas?

First, we highly recommend getting a dental treatment plan from a US dentist.  Then you have an idea of the work that is needed.  You can then submit the plan to us for a quote, schedule your appointment at one of our approved clinics, and travel to Palomas for your dental work in Mexico.  We offer two programs.  Our Dental Concierge program delivers you right to the dentist in Mexico for less than you can travel on your own.  Our Self-Service program allows you more flexibility in travel, but may be a better choice after you have learned the ropes of traveling to Palomas for dental care.

No matter which dental tourism program you choose we will get you a quote on the dental work you need, book your lodging at our preferred hotel partner with a Beyond Borders discount, schedule your appointment at one of our approved Mexico dental clinics, and follow up with you after your appointment to make sure you were completely satisfied.  We offer a side-by-side comparison and explanation of our dental tourism programs on the “How It Works” page.

Ready to get started?  Get more information now.


Question

Why do you suggest and recommend dentists in Palomas Mexico?  What about Tijuana and Juárez?  What about Costa Rica?

Palomas, or Puerto Palomas, Chihuahua Mexico, is a quiet town of less than 5000 residents just south of Columbus NM.  As a border-crossing city, Palomas contrasts sharply with Juárez (population 1.5 million) and Tijuana (population 1.8 million).  These cities, which adjoin El Paso and San Diego, are crowded and prone to the crime that has concerned travelers to Mexico in recent times.  In addition, crossing the border in Juárez or Tijuana can take hours, as opposed to Palomas, where a simple parking lot at the border allows easy walk-in access to all dental clinics and merchants within a few blocks of the border.  See a map of Palomas, pictures of the border, and more about Palomas, Mexico.

Beyond Borders Dental was formed to help people who can’t afford the extensive dental work they need because of the expense.  So we selected quality dentists and dental clinics in Palomas because of their easy access and low cost to travel to.  If you have the time and prefer to take a vacation, and can afford to spend $1000 or more to travel plus hotel costs for an extended stay, then you may prefer tourist locations such as Puerto Rico, Cancun, or even Thailand for your dental work.  At Beyond Borders Dental, we focus on quality Mexico dentists that can be accessed quickly and which can provide quality dental work while allowing you to be home the next day.  We have also found Palomas to have the best prices in most cases.


Question

Do I pay the dentist in Mexico for my services?

Yes, you will pay the clinic directly for your dental work in Mexico.  Few dental clinics in Palomas take credit cards but do accept cash and personal checks.


Question

What is your cancellation policy?

If you cancel your scheduled appointment more than seven days prior to the appointment time, you will receive a full refund of your deposit.

If you cancel the appointment less than seven days prior to the time of your appointment at the clinic in Palomas, a cancellation fee of $75 is retained by us.  The balance is returned to your credit card, except if you cancel less than three days before your appointment.  In that case, you will not receive a refund of your deposit.  But if you reschedule your appointment through us for services in Palomas within ninety days after your cancellation, we apply your deposit (less the $75 cancellation fee) to the new services.

The amount of your deposit that is retained by us if you do not cancel services in a timely manner shall be deemed compensation to us for the services we provide and constitute liquidated damages. Full details and examples are found in our Terms and Conditions.

PLEASE LET US KNOW ANY NECESSARY CHANGES TO YOUR APPOINTMENT AS SOON AS YOU CAN, BECAUSE THE SEATING IN OUR VAN IS LIMITED FOR A GIVEN PALOMAS TRIP.

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54-A Avenida Aldea, Santa Fe, NM 87507 Phone 1-505-738-7770 Hours Monday - Friday, 9:00 AM - 5:00 PM MDT
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