Limited Time Offer: $25 Off Your First Concierge Trip With Us

What happens if you use a dentist in Mexico and you have a problem?

What Happens if I Have a Problem When I Get Home?

Here are Excerpts from a Recent Email we Received

My Tijuana Dental Implantologist fails to communicate and does not respond to emails. I have a major investment of over $10,500 paid for partial work performed. Might you have some helpful advice to resolve these issues or even resources to contact like a Mexican Dental Association or attorney?  Are they trying to rip off senior citizens from America?

This is not an isolated incident. Unfortunately, people turn to Beyond Borders Dental for help after they’ve gone to a dentist based only on a slick, inflated website with cheap prices that may not reflect the quality of treatment or actual skills and experience of the dentist. What happens if you get dental work from a dentist in another country and have a problem? Patients who rely on websites take significant risks, as it is difficult to resolve a conflict in Mexico, where courts are fragmented and painfully slow. It can also be very expensive and considering the chances of a positive outcome, rarely worth the risk to try to sue a Mexico dentist.

This is why a professional dental referral service like Beyond Borders Dental is critical. Yes, you can save a lot of money (even tens of thousands of dollars) by getting your dental treatment in Mexico, and there are highly skilled, honest dentists there. But the regulation in Mexico pales in comparison to the U.S. (where even American dentists are not all created equal). While a dental office might ignore an issue with one patient and avoid taking responsibility for a problem, we have sent our dental offices thousands of patients, and when we advocate for our patients (an important part of our services in the unlikely event of an issue), they listen to us and are responsive. In addition, we are getting feedback from our patients regularly, and you can have confidence that our dentists are professional and highly skilled. If our patients weren’t having great experiences, we wouldn’t be in business.

Keep in Mind These Key Points

In the unlikely event there is an issue with your treatment when you get home, we will be your advocate to interface with the dental office and work towards a resolution.

All of our dental offices go through our extensive vetting process and are continually monitored through feedback from our clients. Our referral services are always free to you because we’re compensated directly from the dental offices.

IMPORTANT: Unfortunately, if you had dental work done in an office outside our vetted program, there is nothing we can do to help you. We cannot get involved or provide legal advice in disputes or blotched dental work for other dental offices is not something we do. We can only advise you to contact the dental office where you had work done.

Why take any chances? Let Beyond Borders Dental be your source for excellent, affordable dental treatment. You can save thousands of dollars without the risk.

6 Responses to What happens if you use a dentist in Mexico and you have a problem?

  1. I would like to know how I can take legal action against a dentist who did full mouth implants and they are all falling apart. Can anyone help me please in finding out how to take action

    • Hello Narda, We’re sorry to hear about your bad experience. Unfortunately, we can’t give you legal advice about getting health care in Mexico. By law, you would need to speak to a lawyer about that. We haven’t had any need for that information and we have sent over a thousand patients to Mexico.

  2. Thanks for your work!
    I have been told recently that I need three implants and initial work for them. I cannot afford the pricees in the U S so I was glad to read about work in Mexico. Thanks for a reply!

    • Hello Joanne, Thank you for acknowledging our work! Prices vary slightly in different areas of Mexico and we’re happy to help you make an informed decision about what’s best for you. If you’d like a no-cost, no-obligation estimate from one of our doctors please complete this short form, Request a Quote and we will get back to you as soon as possible. Thank you!

  3. I recently got full mouth dental implants with 5 implants per bridge from a dentist in Los Algodones. I’m happy with the dentist and the work he performed (the implants healed perfectly and are very strong), but I’m highly disappointed with the dental lab he uses. They gave me temporary dentures during the osseointegration phase and I was happy with the way they looked. I asked that the permanent crowns be made to look the same, but the lab seems incapable of doing this. I’ve been back twice and both times the finished teeth look far too big. What can I do? I’ve spent $18,000 and I’m embarrassed by the look of the finished teeth.

    • Hi Michael, We are sorry to hear that the dentist you used in Mexico does not work with a lab that does quality work. As a dental referral agency, we hear stories like this regularly and even speak about it in our video “What You Need to Know About Getting the Best Price for Dental Work in Mexico” on our home page. There are many excellent dentists and highly professional laboratories in Mexico, but this is why it is critical to use an established dental referral agency whose whole business depends on providing the very best dental treatment to its clients. We make site visits to our dental offices, and tour the laboratories to examine the equipment they have and to interview the lab technicians. We also are your advocate if there’s an issue when you return home, so you don’t have to try to navigate a problem like this on your own. If you would like to see if we can help rectify this situation and get you a set of teeth you are proud of, please let us know, and in any case, thank you for contacting us.

Financing Options

Over 40 financing plans through Beyond Borders, with terms up to five years.

Special Offer!
$25 off first concierge trip

Limited Time Offer!

Save $25 off your first concierge trip with us

© 2016-2024, Beyond Borders Dental. All rights reserved.
Longmont, CO 80504 Phone 1-505-738-7770 Hours Monday - Friday, 10:00 am - 5:00 pm MT
Note: The information (content) we provide on is for the education of others. This content is not intended and should not be interpreted as dental advice.